How to Strengthen a Small Business with Kindness



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I’ve been thinking about how we behave toward each other a lot over the past few months. And I realised that we are ‘different’ when in the ‘formal confines’ of our business & workplace to how we are outside that arena – or dare I say ‘in general life’. Why? There is no reason to be. Work isn’t some alien planet, there’s no law against being ‘you’ in work, it won’t make you a bad person. The stark reality is that in our ‘Business Body’ we are less kind to others than we have a natural tendency to be. We show less emotion in this place.

Ricky Gervais recently had aired his new TV show Derek, a show that drew mixed reaction; but in an interview Ricky explained that Derek was what you had when everything is stripped away from a person except Kindness. I was taken by the character from the first word and it was then I realised I had to begin my campaign/crusade/mission to encourage everyone who worked to be considerate and to BE KIND AT WORK. Kind to colleagues, customers, suppliers who are after all, just people. Derek said “Kindness is Magic” and you know what; he’s right. It has a magical effect on the people receiving a kindness and a magical effect on the person performing the kindness. Go On, give it a go.

There is no distinction between ‘in business’ and ‘in life’, if you are kind to others then eventually someone is kind to you.

Being kind however, means that you have no expectation of a return. Being kind to customers, colleagues, associates, and other business contacts is no different to being kind to your mother. If it is, you have misunderstood what being kind is.

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We are talking about a ‘feeling’. I am kind to others (I hope) not because I want something in return, but because it makes me feel good afterwards and it is enough just for me to know that. I don’t need, or want to tell the world about it.

The level of cynicism in some business is disheartening and indicates that genuine kindness and sharing is n’t really happening in lots of people’s lives.

The young people of today (millennials as they are known) share as a natural act. They don’t have the same need to ‘own’ things as previous generations. It is they who have begun the ‘sharing for free’ rave, only they did n’t feel a need to label it (perhaps they knew that we old gits in business would eventually do that for them).

I urge everyone to be kind to every person they meet for a day.

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If at the end of it you don’t feel good, indeed better than you ever did, then clearly there will never be a need to read anything I write ever again so you benefit anyway!

But I fully expect lots of you lovely readers to email me ( with great stories of how you felt, what happened, and that you have indeed been more successful in business as a direct result of actively seeking opportunities for you to be kind to suppliers, colleagues, employees, collaboratives, customers, and anyone coming into contact with you and your work.

To reassure the cynics, I am not a person of any religion, cult, or ‘do-gooding’ group. My work at Scarlet Opus gives me an awareness of many global issues, innovations, creativity, and learning to a level and degree that I’ve never enjoyed before. In this business I ‘found’ sharing content in my work. I liked what I read, so I tried sharing what I knew. I liked it even more, and the accompanying feeling, and so endeavoured to keep it going.

And you know what? I’ve given a lot of time to networking over the past 2 years – a lot. I’ve helped lots of people find and gain new business by giving advice that aided them, or making an introduction. BUT, I have NEVER in those 2 years of networking efficiently and according to all of the teachings, ever gained one order or new client as a result of it. But I would n’t change a thing.

So share for free and without expectation, it is the way forward in life.

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Be kind in business especially and see what that does to your own popularity, career progression, and standing in the company community. You won’t intend for anything to happen because you’ll simply be enjoying sharing and getting ‘that feeling’ (you’ll know what it is when you get it) after you’ve been kind to someone and the impact on that person is visible to you. That statement above said ‘life’, which includes business and is not separate from it.

If you’d like some help exploring how Kindness can be introduced into your workplace (no matter how large or small it is) please call or text me (+44 7896 088 996), email me (, tweet me whichever you like… Speak to you soon, don’t leave it too long I’m looking forward to it!


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